Front Desk - Work-order Station

总机:575-835-5533
主要的电子邮件: facmgmt@volamdolong.com 

Normal workdays are Monday through Friday, 8 a.m. -中午及下午1时.m. - 5 p.m. 前面 office, located in the 设施管理 administrative complex due west from the Golf Course parking lot, is the hub for operations by way of work requests, emergencies and table-and-chair or vehicle rentals. 

下班后请来电 Campus Police at 835-5434. Campus Police has a stand-by list and can call 设施管理 personnel for emergencies such as lock-outs, floods and broken windows.

关于前台:

Front Desk staff interfaces with the public as well as 365彩票在线过滤 faculty, staff 和学生. They communicate with campus via email in regards to repairs, outages or campus issues that may occur. 设施管理 has four telephone lines and takes up to 250 phone calls a day. Currently we have two full-time Admin. 秘书 positions reporting to the Purchasing Manager.

Front Desk duties include, but are 不 limited to, processing work requests via the online work order system on a daily basis, taking emergency work-order calls which are handled on a triage system and dispatching technicians accordingly, handling requests for vehicle rentals and table and chair rentals, distributing mail, filing and correspondence for the Director and other department staff, coordinate with vendors for campus pest control and other services.

维护服务

Maintenance services include any work done to keep the building running and in good 操作条件. Services are limited to maintaining existing structural, electrical and mechanical components. 以下 are examples of maintenance activities the 设施管理 performs at no cost to campus departments:

• Repairs to elevators, heating and cooling systems
• Repairing inoperable office light fixtures
• Replacing burned-out light bulbs in campus offices
• Repairing inoperable office electrical outlets
• Repairing office doors or locks
• Repainting an office, provided it has 不 been painted within the last five years
• Preventive maintenance to all major building components
• Custodial services - cleaning of restrooms, windows, carpets, hard floors, trash removal, 等.

对于一个 maintenance issue in your building, please submit a work request via the SchoolDude 在线系统. The link can be found under forms on the main 设施管理 页面或使用下面的链接.
有用的提示—— 当 submitting a form for the first time you will be asked to register as a SchoolDude 用户. Here you will create a password that is specific for your 用户 login.  当 creating your first work request, do 不 click the box that says "Yes, remember my area entries". Doing this will cause problems if you have to put in a request for work for a different location/building. 该地区 entries should always be for where the work needs to take place. 请附上 detailed description of the problem - the more details the better. 当你去 submit a work request it will ask you for a "submittal password". 这是不同的 password than your 用户 login password. The submittal password is always "password" 全小写.

工作申请表格

Billable Work-order Requests

给n that 设施管理 funding is based on maintenance needs of the university's buildings and grounds, many services are 不 covered under maintenance, including building modification, and are billed back to the requesting departments. 以下 are just some examples of services that would fall under the "billable" category:

• Hanging bulletin boards, white boards and pictures
• Repairs made to furniture
• 更换钥匙和锁
• 部门/名称标识
• 办公室装修
• Running a new electrical outlet to accommodate new equipment
• Replacing standard office lights with specialty lighting
• Moving a door in an office from one wall to a不her
• Painting an office that is 不 due to be painted (less than five years since the last 油漆工作)
• Installing/maintaining HVAC units for special equipment/server rooms.

其他 计费服务 offered by 设施管理 include:

• 租赁车队使用率
• 润滑油和油品服务
• 瓶装气体服务
• 汽车燃油服务
• 桌椅租赁

对于一个 计费服务 in your building or with your vehicle, please submit a work request via the SchoolDude 在线系统. See the section and link above. Since this is for billable work, please include your fund number in the description section of the form. 如果是车辆， remember to include the license plate number of the vehicle being serviced and where 车辆定位.

 

Please direct any questions or concerns about the content of the 设施管理's 网站 facmgmt@volamdolong.com